Cookie Policy

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About us

vivarecharge.com and vivarecharge.com/portal (the “Website”) is operated by, and the top-up services (“Services”) are provided by, Viva Nation Limited t/a VivaRecharge (“VivaRecharge”). Viva Nation is incorporated in United kingdom and having its registered office at 90 New Town Row, Birmingham B6 4HZ, United Kingdom whose company number is 11981693.

All correspondence in relation to any Vivarecharge company should be sent to 90 New Town Row, Birmingham B6 4HZ, United Kingdom.

How can I get in contact with Vivarecharge?

If you have any questions about this cookie policy or any other queries or complaints, our partner support team is here to help – please contact us at support@vivarecharge.com.

What is Vivarecharge’s Cookie Policy?

At Vivarecharge, we always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws. We want you to know exactly how we use cookies on the Applications. We recommend that you read this cookie statement carefully.

Can Vivarecharge change its Cookie Policy?

Any changes to Vivarecharge’s cookie policy will be posted clearly on our Applications. We do this because we always want our customers to know exactly what information we collect, how we use it, and under what circumstances, if any, we disclose it.

What is a Cookie?

A cookie is a small text file of letters and numbers that is stored in your computer, tablet, mobile or other device. A cookie allows applications to distinguish your device from other users’ devices.

Why do we use Cookies?

We use cookies to help us remember details of your visits to the Applications including, but not limited to, technical information about your visit e.g. time of first and last visit, session identifiers and device identity information. This helps us to provide you with a good experience when you use the Applications and also allows us to improve our Applications.

Do Cookies hold my Personal Data?

Generally speaking, cookies do not contain personal data unless you have already given this information to the Applications.

What Type of Cookies Do the Applications Use and For What Purposes?

The Applications use cookies which fall into the categories below. The cookies’ expiration date varies, some expire within a few days, others (such as the cookies to facilitate login to vivarecharge.com/portal) never expire.

Cookie TypePurposeMore Information
Strictly Necessary CookiesThese cookies are essential in order to enable you to move around the Applications and use their features.These cookies allow you to remain logged in for the duration of your current visit to the Applications and enable you to take actions without having to login again.
Functional CookiesThese cookies help to provide you with a better experience While using the Applications.These cookies allow the Applications to remember certain details about the choices you make, including: the language with which you are using the Applications; social media logins; remembering your past visit logins (using the ‘Remember Me’ option; live chat session identifiers, and; browser and device description information used for fraud prevention Purposes.
Analytical CookiesThese cookies allow us to evaluate how visitors use our Applications. They help Vivarecharge to improve the way the Applications works.These cookies collect information in an anonymous form, including the number of Visitors to the Applications. They also allow us to calculate how long you spend on the Applications and to see how You arrived at the Applications.

Vivarecharge’s websites also use Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies to help Vivarecharge analyses how users use the websites.

If you consent the use of cookies on our websites, the information generated by the Google Analytics cookie about your use of the websites (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Further information on Google Analytics can be found here https://support.google.com/analytics/topic/2919631.

Can I block or delete Cookies?

Yes you can if that is what you choose to do. Please note that if you choose to opt-out of receiving cookies, you may lose some features and/or functionality of the Applications.

How to disable Cookies?

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience. You can instruct your browser, by changing its options to stop accepting cookies or to prompt you before accepting a cookie from the Applications you visit. Our system will automatically issue cookies when you log in to the Applications unless you have adjusted your browser setting so that it will refuse cookies. www.allaboutcookies.org provides good simple instructions on how to manage cookies on the different types of web browsers.

If you do not want these cookies on your device, you can change your cookie settings at any time through your web browser settings. We have supplied links to several of the more popular browsers for procedures on how to view and disable cookies.

  • Google Chrome browser
  • Microsoft Internet Explorer browser
  • Mozilla Firefox browser
  • Apple Safari browser
  • Opera Web browser

To block Google Analytics cookies specifically, you can install the “Google Analytics Opt-out Browser Add-on “provided by Google here https://tools.google.com/dlpage/gaoptout.

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Centro Assistenza

Grocery Voucher

Ensure your customers’ family food safety by selling grocery vouchers. Your customer may be hundreds of miles away from their lovely family, but you can bring them closer. A grocery voucher lets your customers send daily-life grocery items to their families back home when needed.

Suppose, Mr. Renly is an immigrant in Italy. Every month, he wants to ensure his family’s monthly grocery necessities to his wife back in his home in Nigeria. He has come to your local shop and requested a grocery voucher. Using the Viva Recharge panel, you can send it to his requested number. Mr. Renly selects the preferred shop listed in the panel choosing the city his wife is living. Mr. Renly’s wife receives a voucher code to her mobile number. Showing the voucher code to the respected store, she can now receive the grocery items paid for by Mr. Renly.

grocery voucher

Electricity Voucher

Offer your customers electricity bill payment service by selling electricity vouchers. Your customers can ensure their family gets uninterrupted electricity by paying bills on time. The elderly or dependent family members don’t have to go outside to pay electricity bills anymore.

Suppose, Mr. Robby is an immigrant in Portugal. He wants to send his mother, Mrs. Binta, the monthly electricity bill t, in the Gambia. So he has come to your shop and requested an electricity voucher. Using the Viva Recharge panel, you can send the electricity voucher to his requested service provider. Mrs. Binta will receive a confirmation message shortly after the bill is paid.

electricity voucher

Construction Voucher

Help your customers to build their dream homes by selling construction vouchers. The family members can collect construction materials such as cement, brick, clay, etc., by showing the voucher code to the respected store. This process will reduce the hassle of overseas family members searching and buying construction materials.

Suppose, Mr. Malik is an immigrant in Spain. He wants to build a one-story house in Ghana. Where his elderly parents live alone. There’s no young member in the family who can help Mr. Malick builds his house by purchasing necessary construction materials. So he decided to send them construction vouchers via your sales-point. He comes to your shop and requests a construction voucher. Using the Viva Recharge panel, you can send the construction voucher to his requested number.

Mr. Malik’s father, Mr. Mustafa, who is 70 years old, receives the voucher code on his phone. Showing the voucher code to the respected store he can now receive the construction items paid by Mr. Malik.

construction voucher

Fabric Voucher

Make sure your customers can ensure their family’s clothing necessities with fabric vouchers. They can send clothing materials for regular or occasional use, even they are far away from their home and family.

Suppose Mr. Bashir is a restaurant owner in France. His sister’s wedding is next week, but he cannot attend the wedding. So Mr. Bashir decides to send a fabric voucher to his sister Ms. Taifa for her wedding in Ghana. He comes to your sales point and requests a fabric gift voucher. Using the Viva Recharge panel, you can send the fabric voucher to his requested number.

Ms. Taifa will receive a fabric voucher code on her mobile phone. Showing the voucher code to the respected store she can collect the fabric items.

fabric voucher

Healthcare Voucher

Confirm your customers’ family health safety by selling healthcare vouchers. A customer can send a healthcare voucher in a time of urgency. These vouchers cover medicine costs, hospital bills, and so on. For example, a customer can purchase medicine vouchers for medicines and medical vouchers for paying hospital bills.

Suppose, Mr. Alik is an immigrant in Italy. Suddenly he comes to know that his mother is in the hospital back in his home in Senegal. He is worried and doesn’t know how to help his family as he is very far away. So he decides to send medicine bills via a healthcare voucher to his brother Mr. Abdul. He comes to your sales point and requests a healthcare gift voucher. Using the Viva Recharge panel, you can send the healthcare voucher to his requested number.

Mr. Abdul, Mr. Alik’s brother, will receive a healthcare voucher code on his phone. He can now receive necessary medicines for their mother by showing the healthcare voucher code to the particular pharmacy that his brother has paid.

healthcare voucher

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