Privacy Policy

We recognize that protecting personal information is very important to you and that you have an interest in how we collect, use, store and share such information. We always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws.

This privacy notice sets out how we, as a data controller, will use and protect your information. We will use your personal information only for the purposes and in the manner set out in this privacy notice. We recommend that you read this privacy notice carefully.

Please note: you have the right to object to the processing of your personal data where that processing is carried out for our legitimate interests or for direct marketing purposes.

  1. about us

http://vivarecharge.com (the “Website”) is operated by, and the top-up services (“Services”) are provided by, The Website is owned by, and the Services are provided by, Viva Nation Limited t/a Viva Recharge (“Viva Recharge”). Viva Nation is incorporated in United kingdom and having its registered office at 90 New Town Row, Birmingham B6 4HZ, United Kingdom whose company number is 11981693. 

All correspondence in relation to any Viva Recharge company should be sent to 90 New Town Row, Birmingham B6 4HZ, United Kingdom.

  1. How can you get in contact with Viva Recharge?

If you have any questions about this privacy notice or any other queries or complaints, our Partner Support team is here to help – please contact us at support@vivarecharge.com .

  1. Scope of Viva Recharge’s privacy notice?

Personal data is information that identifies a person or can be used to identify a person. For us to provide our Services to you, we need to collect and process personal data about you. Without this information, we may not be able to provide our Services to you.

This privacy notice will apply to personal data about you collected by us through the Website or otherwise. It also applies to any third parties whose personal data you provide to us in respect of which we are a data controller. You acknowledge that you have informed any such third party that their personal data may be collected and processed by Viva Recharge and made them aware of this privacy notice.

Any changes to Viva Recharge’s privacy notice will be posted clearly on our Website.

  1. What data does Viva Recharge collect?

We may collect and process the following information about you:

  • Contact Details: name, role, email address; telephone number.
  • Payment Details:cardholder name; credit or debit card details (however, we only retain certain parts); chargeback information; billing address (in limited circumstances); PayPal ID.
  • Transaction Details: top-up transaction amount and currency.
  • Electronic Identifying Details:IP address; cookies; activity logs (e.g. user session recordings); online identifiers; device identifiers (e.g. the mobile device and/or the internet browser that you use) and geolocation data.
  • Correspondence and complaints: any correspondence that you choose to send to Viva Recharge (including complaints); any information you provide to our partner support team; any information you publish about Viva Recharge (including on the app stores).
  • Transaction History: details of the top-up transactions you carry out on, and your visits to, the Website.

For more information on the cookies we use, please see our cookies statement [insert link]

  1. How does Viva Recharge collect your personal data?

You provide us with your personal data when you register for, or use our Services. We may also collect personal data about you from third parties (e.g. in the event of chargeback’s or through third party direct marketing services). We also collect information about you through your use of our Website, your visits to our Website and details of the transactions you carry out on our Website. When you visit our Website, your device and/or browser may automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connection to the Website or other technical communications information), some of which may constitute personal data.

  1. Why do we process your personal data and what is our legal basis for doing so?

Reason for processing personal data

Legal Basis for processing your    personal data

To help you purchase the Services that you have requested and to process any payment connected with that Services request

The use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract

To deliver the Services that you have requested to the recipient of the Services

The use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract

To contact you if it's required in relation to the Services that you have sent or to reply to any communications that you might have sent us

The use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract

To provide you with information on products or services that might interest you

The use is necessary for the purpose of our legitimate interests

To notify you about any changes to the Website or Services

The use is necessary for the purpose of our legitimate interests

To ensure that content on the Website is presented in the most effective manner for you and your device

The use is necessary for the purpose of our legitimate interests

To provide you with partner support

The use is necessary for the purpose of our legitimate interests

For marketing analysis

The use is necessary for the purpose of our legitimate interests

For security and fraud prevention purposes

The use is necessary for compliance with our legal obligations

To help improve our Website and our Services

The use is necessary for the purpose of our legitimate interests

We will also process personal data as is necessary to comply with any of our legal obligations. We will inform you in advance if we intend to further process your personal data for a purpose other than as set out above. We will also seek your specific consent to the processing of personal data for other specific purposes. You will have the right to withdraw such consent at any time.

  1. Do we carry out any automated processing of your personal data?

No, we do not currently carry out any automated processing of your personal data. If, at any point in the future, we make solely automated decisions that affect you in a legal or a significant way, we will inform you of this processing. You will have the right to provide your point of view and have those decisions reviewed by a member of our staff.

  1. What happens if you do not provide us with your personal data?

If you do not provide us with your personal data or object to the use of certain personal data, we may not be able to provide the Services to you. We will tell you when we ask for information which is a contractual requirement or needed to comply with our legal obligations.

  1. Who do we disclose your personal data to?

We currently share your personal data, where necessary, with the following recipients:

  • you and, where you request, any third party you ask us to share it with;
  • anti-fraud service providers;
  • Governmental, legal, regulatory, or similar authorities, on request or where required, including for the purposes of reporting any actual or suspected breach of applicable law or regulation;
  • third party payment processors;
  • direct marketing service providers;
  • data analytics service providers (e.g. Google Analytics);
  • Third party service providers used for the delivery of some aspects of the Services (e.g. SMS delivery, email delivery, web notifications and phone number lookup);
  • hosting infrastructure companies based in the UK;
  • Potential purchasers or bidders.
  1. Does Viva Recharge transfer your personal data outside the UK?

Viva Recharge may be required to transfer your personal data outside the UK for the purposes of providing the Services. To ensure that your personal data receives an adequate level of protection and is treated securely, we have put the appropriate safeguards in place to protect the privacy and integrity of such personal data when being transferred outside the UK (e.g. EU-approved standard contractual clauses / U.S. Privacy Shield / binding corporate rules).

  1. What if Viva Recharge is bought by another company?

We reserve the right to transfer information (including your personal data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company. The third party must only use your personal data for the purposes that you provided it to us in the first place and as set out in this privacy notice. You will be notified in the event of any such transfer.

  1. Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with data protection laws.

You are responsible for ensuring that any personal data that is sent to us is sent securely.

  1. How long do we keep your personal data?

We will keep your personal data only for so long as is necessary to carry out the purposes set out above and to comply with any legal obligations. The criteria for determining the duration for which we retain your personal data are whether it is necessary:

  • To maintain an on-going relationship with you (e.g. to provide our Services to you or where you are lawfully included in our direct marketing lists and have not unsubscribed);
  • In connection with the lawful purposes set out in this policy, or where we have a valid legal basis; or
  • To comply with any applicable limitation period under applicable law, and a reasonable amount thereafter.

Once the periods above have concluded, we will either:

  • Permanently delete or destroy the relevant personal data;
  • archive your personal data so that it is beyond use; or
  • Anonymous the relevant personal data.
  1. Where does Viva Recharge hold your personal data?

Your personal data is held on secure servers which are hosted by Viva Recharge or by a third party hosting Infrastructure Company located within the UK.

  1. Your Rights

You have a right to obtain a copy of, and the right to rectify any inaccuracies in, the personal data we hold about you by making a request to us in writing. You also have the right to request erase, restriction, portability or object to the processing of your personal data or not to be subject to a decision based on automated processing, including profiling. You should inform us of any changes to your personal data. Any requests made under this section can be made using the contact details set out below. We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than one month after receipt of your request. You have the right to lodge a complaint with the Office of the Data Protection Commission if unhappy with how your personal data is being handled.

If we are relying on your consent to allow us to process your information, you can withdraw your consent at any time. From that point on we would no longer be able to carry out the processing we were carrying out with your consent. Any processing we carried out before you withdrew your consent would remain valid. We do not generally rely on consent for processing personal data.

Please contact us at support@vivarecharge.com or at vivarecherge, 90 New Town Row, Birmingham B6 4HZ, United Kingdom.

, United Kingdom to exercise any of your rights under this section.

  1. Will Viva Recharge use your personal data for direct marketing purposes?

Where we have your consent to do so, we will use your personal data to send you information by SMS or email relating to our products and services which may be of interest to you or similar products and services to those you have previously purchased from Viva Recharge.

  1. Can you opt-out/unsubscribe from direct marketing?

You will be provided with an opportunity to opt-out at any time, free of charge, by: (i) for SMS and email, by using the unsubscribe facility in the SMS or email that Viva Recharge sends to you; or (ii) by sending an email to support@vivarecharge.com.

Viva Recharge does not sell or share your personal data with subsidiary companies or third parties for marketing or profit purposes.