Privacy Policy

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We recognize that protecting personal information is very important to you and that you have an interest in how we collect, use, store and share such information. We always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws.

This privacy notice sets out how we, as a data controller, will use and protect your information. We will use your personal information only for the purposes and in the manner set out in this privacy notice. We recommend that you read this privacy notice carefully.

Please note: you have the right to object to the processing of your personal data where that processing is carried out for our legitimate interests or for direct marketing purposes.

  1. About us

http://vivarecharge.com (the “Website”) is operated by, and the top-up services (“Services”) are provided by, The Website is owned by, and the Services are provided by, Viva Nation Limited t/a VivaRecharge (“VivaRecharge”). Viva Nation is incorporated in United kingdom and having its registered office at 90 New Town Row, Birmingham B6 4HZ, United Kingdom whose company number is 11981693.

All correspondence in relation to any VivaRecharge company should be sent to 90 New Town Row, Birmingham B6 4HZ, United Kingdom.

  1. How can you get in contact with VivaRecharge?

If you have any questions about this privacy notice or any other queries or complaints, our Partner Support team is here to help – please contact us at support@vivarecharge.com .

  1. Scope of VivaRecharge’s privacy notice?

Personal data is information that identifies a person or can be used to identify a person. For us to provide our Services to you, we need to collect and process personal data about you. Without this information, we may not be able to provide our Services to you.

This privacy notice will apply to personal data about you collected by us through the Website or otherwise. It also applies to any third parties whose personal data you provide to us in respect of which we are a data controller. You acknowledge that you have informed any such third party that their personal data may be collected and processed by VivaRecharge and made them aware of this privacy notice.

Any changes to VivaRecharge’s privacy notice will be posted clearly on our Website.

  1. What data does VivaRecharge collect?

We may collect and process the following information about you:

  • Contact Details: name, role, email address; telephone number.
  • Payment Details:cardholder name; credit or debit card details (however, we only retain certain parts); chargeback information; billing address (in limited circumstances); PayPal ID.
  • Transaction Details: top-up transaction amount and currency.
  • Electronic Identifying Details:IP address; cookies; activity logs (e.g. user session recordings); online identifiers; device identifiers (e.g. the mobile device and/or the internet browser that you use) and geolocation data.
  • Correspondence and complaints: any correspondence that you choose to send to VivaRecharge (including complaints); any information you provide to our partner support team; any information you publish about VivaRecharge (including on the app stores).
  • Transaction History: details of the top-up transactions you carry out on, and your visits to, the Website.

For more information on the cookies we use, please see our cookies statement [insert link]

  1. How does VivaRecharge collect your personal data?

You provide us with your personal data when you register for, or use our Services. We may also collect personal data about you from third parties (e.g. in the event of chargeback’s or through third party direct marketing services). We also collect information about you through your use of our Website, your visits to our Website and details of the transactions you carry out on our Website. When you visit our Website, your device and/or browser may automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connection to the Website or other technical communications information), some of which may constitute personal data.

  1. Why do we process your personal data and what is our legal basis for doing so?
Reason for processing personal dataLegal Basis for processing your    personal data
To help you purchase the Services that you have requested and to process any payment connected with that Services requestThe use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract
To deliver the Services that you have requested to the recipient of the ServicesThe use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract
To contact you if it’s required in relation to the Services that you have sent or to reply to any communications that you might have sent usThe use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract
To provide you with information on products or services that might interest youThe use is necessary for the purpose of our legitimate interests
To notify you about any changes to the Website or ServicesThe use is necessary for the purpose of our legitimate interests
To ensure that content on the Website is presented in the most effective manner for you and your deviceThe use is necessary for the purpose of our legitimate interests
To provide you with partner supportThe use is necessary for the purpose of our legitimate interests
For marketing analysisThe use is necessary for the purpose of our legitimate interests
For security and fraud prevention purposesThe use is necessary for compliance with our legal obligations
To help improve our Website and our ServicesThe use is necessary for the purpose of our legitimate interests

We will also process personal data as is necessary to comply with any of our legal obligations. We will inform you in advance if we intend to further process your personal data for a purpose other than as set out above. We will also seek your specific consent to the processing of personal data for other specific purposes. You will have the right to withdraw such consent at any time.

  1. Do we carry out any automated processing of your personal data?

No, we do not currently carry out any automated processing of your personal data. If, at any point in the future, we make solely automated decisions that affect you in a legal or a significant way, we will inform you of this processing. You will have the right to provide your point of view and have those decisions reviewed by a member of our staff.

  1. What happens if you do not provide us with your personal data?

If you do not provide us with your personal data or object to the use of certain personal data, we may not be able to provide the Services to you. We will tell you when we ask for information which is a contractual requirement or needed to comply with our legal obligations.

  1. Who do we disclose your personal data to?

We currently share your personal data, where necessary, with the following recipients:

  • you and, where you request, any third party you ask us to share it with;
  • anti-fraud service providers;
  • Governmental, legal, regulatory, or similar authorities, on request or where required, including for the purposes of reporting any actual or suspected breach of applicable law or regulation;
  • third party payment processors;
  • direct marketing service providers;
  • data analytics service providers (e.g. Google Analytics);
  • Third party service providers used for the delivery of some aspects of the Services (e.g. SMS delivery, email delivery, web notifications and phone number lookup);
  • hosting infrastructure companies based in the UK;
  • Potential purchasers or bidders.
  1. Does VivaRecharge transfer your personal data outside the UK?

VivaRecharge may be required to transfer your personal data outside the UK for the purposes of providing the Services. To ensure that your personal data receives an adequate level of protection and is treated securely, we have put the appropriate safeguards in place to protect the privacy and integrity of such personal data when being transferred outside the UK (e.g. EU-approved standard contractual clauses / U.S. Privacy Shield / binding corporate rules).

  1. What if VivaRecharge is bought by another company?

We reserve the right to transfer information (including your personal data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company. The third party must only use your personal data for the purposes that you provided it to us in the first place and as set out in this privacy notice. You will be notified in the event of any such transfer.

  1. Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with data protection laws.

You are responsible for ensuring that any personal data that is sent to us is sent securely.

  1. How long do we keep your personal data?

We will keep your personal data only for so long as is necessary to carry out the purposes set out above and to comply with any legal obligations. The criteria for determining the duration for which we retain your personal data are whether it is necessary:

  • To maintain an on-going relationship with you (e.g. to provide our Services to you or where you are lawfully included in our direct marketing lists and have not unsubscribed);
  • In connection with the lawful purposes set out in this policy, or where we have a valid legal basis; or
  • To comply with any applicable limitation period under applicable law, and a reasonable amount thereafter.

Once the periods above have concluded, we will either:

  • Permanently delete or destroy the relevant personal data;
  • archive your personal data so that it is beyond use; or
  • Anonymous the relevant personal data.
  1. Where does VivaRecharge hold your personal data?

Your personal data is held on secure servers which are hosted by VivaRecharge or by a third party hosting Infrastructure Company located within the UK.

  1. Your Rights

You have a right to obtain a copy of, and the right to rectify any inaccuracies in, the personal data we hold about you by making a request to us in writing. You also have the right to request erase, restriction, portability or object to the processing of your personal data or not to be subject to a decision based on automated processing, including profiling. You should inform us of any changes to your personal data. Any requests made under this section can be made using the contact details set out below. We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than one month after receipt of your request. You have the right to lodge a complaint with the Office of the Data Protection Commission if unhappy with how your personal data is being handled.

If we are relying on your consent to allow us to process your information, you can withdraw your consent at any time. From that point on we would no longer be able to carry out the processing we were carrying out with your consent. Any processing we carried out before you withdrew your consent would remain valid. We do not generally rely on consent for processing personal data.

Please contact us at support@vivarecharge.com or at vivarecherge, 90 New Town Row, Birmingham B6 4HZ, United Kingdom.

, United Kingdom to exercise any of your rights under this section.

  1. Will VivaRecharge use your personal data for direct marketing purposes?

Where we have your consent to do so, we will use your personal data to send you information by SMS or email relating to our products and services which may be of interest to you or similar products and services to those you have previously purchased from VivaRecharge.

  1. Can you opt-out/unsubscribe from direct marketing?

You will be provided with an opportunity to opt-out at any time, free of charge, by: (i) for SMS and email, by using the unsubscribe facility in the SMS or email that VivaRecharge sends to you; or (ii) by sending an email to support@vivarecharge.com.

VivaRecharge does not sell or share your personal data with subsidiary companies or third parties for marketing or profit purposes.

Grocery Voucher

Ensure your customers’ family food safety by selling grocery vouchers. Your customer may be hundreds of miles away from their lovely family, but you can bring them closer. A grocery voucher lets your customers send daily-life grocery items to their families back home when needed.

Suppose, Mr. Renly is an immigrant in Italy. Every month, he wants to ensure his family’s monthly grocery necessities to his wife back in his home in Nigeria. He has come to your local shop and requested a grocery voucher. Using the Viva Recharge panel, you can send it to his requested number. Mr. Renly selects the preferred shop listed in the panel choosing the city his wife is living. Mr. Renly’s wife receives a voucher code to her mobile number. Showing the voucher code to the respected store, she can now receive the grocery items paid for by Mr. Renly.

Electricity Voucher

Offer your customers electricity bill payment service by selling electricity vouchers. Your customers can ensure their family gets uninterrupted electricity by paying bills on time. The elderly or dependent family members don’t have to go outside to pay electricity bills anymore.

Suppose, Mr. Robby is an immigrant in Portugal. He wants to send his mother, Mrs. Binta, the monthly electricity bill t, in the Gambia. So he has come to your shop and requested an electricity voucher. Using the Viva Recharge panel, you can send the electricity voucher to his requested service provider. Mrs. Binta will receive a confirmation message shortly after the bill is paid.

Construction Voucher

Help your customers to build their dream homes by selling construction vouchers. The family members can collect construction materials such as cement, brick, clay, etc., by showing the voucher code to the respected store. This process will reduce the hassle of overseas family members searching and buying construction materials.

Suppose, Mr. Malik is an immigrant in Spain. He wants to build a one-story house in Ghana. Where his elderly parents live alone. There’s no young member in the family who can help Mr. Malick builds his house by purchasing necessary construction materials. So he decided to send them construction vouchers via your sales-point. He comes to your shop and requests a construction voucher. Using the Viva Recharge panel, you can send the construction voucher to his requested number.

Mr. Malik’s father, Mr. Mustafa, who is 70 years old, receives the voucher code on his phone. Showing the voucher code to the respected store he can now receive the construction items paid by Mr. Malik.

Fabric Voucher

Make sure your customers can ensure their family’s clothing necessities with fabric vouchers. They can send clothing materials for regular or occasional use, even they are far away from their home and family.

Suppose Mr. Bashir is a restaurant owner in France. His sister’s wedding is next week, but he cannot attend the wedding. So Mr. Bashir decides to send a fabric voucher to his sister Ms. Taifa for her wedding in Ghana. He comes to your sales point and requests a fabric gift voucher. Using the Viva Recharge panel, you can send the fabric voucher to his requested number.

Ms. Taifa will receive a fabric voucher code on her mobile phone. Showing the voucher code to the respected store she can collect the fabric items.

Healthcare Voucher

Confirm your customers’ family health safety by selling healthcare vouchers. A customer can send a healthcare voucher in a time of urgency. These vouchers cover medicine costs, hospital bills, and so on. For example, a customer can purchase medicine vouchers for medicines and medical vouchers for paying hospital bills.

Suppose, Mr. Alik is an immigrant in Italy. Suddenly he comes to know that his mother is in the hospital back in his home in Senegal. He is worried and doesn’t know how to help his family as he is very far away. So he decides to send medicine bills via a healthcare voucher to his brother Mr. Abdul. He comes to your sales point and requests a healthcare gift voucher. Using the Viva Recharge panel, you can send the healthcare voucher to his requested number.

Mr. Abdul, Mr. Alik’s brother, will receive a healthcare voucher code on his phone. He can now receive necessary medicines for their mother by showing the healthcare voucher code to the particular pharmacy that his brother has paid.

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