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Hi there! how can we help?

At Viva Recharge support, we’ve made the mobile recharge business simple and easy for you to start anytime you like!

Account support

Learn how to solve your user account-related complications here

Log in to your dashboard, click administrator > 2FA Update > Select 2FA: PIN > Enter New 2FA PIN > Enter Current PIN > Password > Submit

With the help of the VivaRecharge Administrator, you can change your password anytime.

Please contact our support team, we will retrieve your password soon.

Please contact our support team, we will retrieve your password soon.

Technical support

Find out how you can solve technical issues easily here

Please refresh your browser by pressing the ctrl + F5 button together.

It is for your security purpose. When you are inactive for a long time, the system automatically logs you out.  Please log in again to use your VivaRecharge dashboard.

Due to a browser cache issue, you might see an old rate in your dashboard. Please refresh your browser by pressing the ctrl + F5 button together.

Yes. 

Payment support

Learn how you can sort out payment complexities here

You can get account credit both automatically and manually. If you pay through cards or PayPal you will get account credit instantly. On the other hand, if you pay through bank transfer, please send the transaction slip to our support team. Our support team will add the (credit) balance to your account.

From the top menu click on the Balance pulldown button >  click Add Balance > select Card Type > provide Payment Information > select Amount > select Currency > add Card Number > press Submit

When the payment is complete, we’ll email you an invoice Number and Secret Payment PIN. 

After that go to Balance (top menu) > Payment Validation; and verify your payment by giving the Invoice Number and Payment PIN.
There are three ways to get your invoice:
  • Invoice by Email: After paying by card, you’ll receive an invoice via email.
  • Invoice by request: Invoices can be provided by our support team on your request.
  • Monthly Invoice: You’ll automatically receive an invoice every month via email.

Yes.

Yes. But, it depends on the country or it varies from country to country

Reseller support

Get to know your reseller account-related issues here

Go to the left menu > click Users > add New User > provide User Name > Mobile > Email > Currency > Daily Usage Limit > Commission > Password > Status > press Confirm.

Log in to your reseller account > from the upper right corner select Update 2FA > select OTP Type: PIN > enter your Password > enter 2FA PIN > press Update 2FA > provide authentication code > press Submit. 

Log in to the reseller account, select the recharge option, provide user ID, email address, and recharge amount. After that, input the recharge amount, provide your commission amount, and press confirm.

Yes. You can assign different rates to different customers based on priority.

No, for security purposes, it is not possible to login to reseller’s account & users’ account using the same browser at the same time.

Still have questions ?

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Grocery Voucher

Ensure your customers’ family food safety by selling grocery vouchers. Your customer may be hundreds of miles away from their lovely family, but you can bring them closer. A grocery voucher lets your customers send daily-life grocery items to their families back home when needed.

Suppose, Mr. Renly is an immigrant in Italy. Every month, he wants to ensure his family’s monthly grocery necessities to his wife back in his home in Nigeria. He has come to your local shop and requested a grocery voucher. Using the Viva Recharge panel, you can send it to his requested number. Mr. Renly selects the preferred shop listed in the panel choosing the city his wife is living. Mr. Renly’s wife receives a voucher code to her mobile number. Showing the voucher code to the respected store, she can now receive the grocery items paid for by Mr. Renly.

grocery voucher

Electricity Voucher

Offer your customers electricity bill payment service by selling electricity vouchers. Your customers can ensure their family gets uninterrupted electricity by paying bills on time. The elderly or dependent family members don’t have to go outside to pay electricity bills anymore.

Suppose, Mr. Robby is an immigrant in Portugal. He wants to send his mother, Mrs. Binta, the monthly electricity bill t, in the Gambia. So he has come to your shop and requested an electricity voucher. Using the Viva Recharge panel, you can send the electricity voucher to his requested service provider. Mrs. Binta will receive a confirmation message shortly after the bill is paid.

electricity voucher

Construction Voucher

Help your customers to build their dream homes by selling construction vouchers. The family members can collect construction materials such as cement, brick, clay, etc., by showing the voucher code to the respected store. This process will reduce the hassle of overseas family members searching and buying construction materials.

Suppose, Mr. Malik is an immigrant in Spain. He wants to build a one-story house in Ghana. Where his elderly parents live alone. There’s no young member in the family who can help Mr. Malick builds his house by purchasing necessary construction materials. So he decided to send them construction vouchers via your sales-point. He comes to your shop and requests a construction voucher. Using the Viva Recharge panel, you can send the construction voucher to his requested number.

Mr. Malik’s father, Mr. Mustafa, who is 70 years old, receives the voucher code on his phone. Showing the voucher code to the respected store he can now receive the construction items paid by Mr. Malik.

construction voucher

Fabric Voucher

Make sure your customers can ensure their family’s clothing necessities with fabric vouchers. They can send clothing materials for regular or occasional use, even they are far away from their home and family.

Suppose Mr. Bashir is a restaurant owner in France. His sister’s wedding is next week, but he cannot attend the wedding. So Mr. Bashir decides to send a fabric voucher to his sister Ms. Taifa for her wedding in Ghana. He comes to your sales point and requests a fabric gift voucher. Using the Viva Recharge panel, you can send the fabric voucher to his requested number.

Ms. Taifa will receive a fabric voucher code on her mobile phone. Showing the voucher code to the respected store she can collect the fabric items.

fabric voucher

Healthcare Voucher

Confirm your customers’ family health safety by selling healthcare vouchers. A customer can send a healthcare voucher in a time of urgency. These vouchers cover medicine costs, hospital bills, and so on. For example, a customer can purchase medicine vouchers for medicines and medical vouchers for paying hospital bills.

Suppose, Mr. Alik is an immigrant in Italy. Suddenly he comes to know that his mother is in the hospital back in his home in Senegal. He is worried and doesn’t know how to help his family as he is very far away. So he decides to send medicine bills via a healthcare voucher to his brother Mr. Abdul. He comes to your sales point and requests a healthcare gift voucher. Using the Viva Recharge panel, you can send the healthcare voucher to his requested number.

Mr. Abdul, Mr. Alik’s brother, will receive a healthcare voucher code on his phone. He can now receive necessary medicines for their mother by showing the healthcare voucher code to the particular pharmacy that his brother has paid.

healthcare voucher

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